SHIPPING
HOW LONG DOES SHIPPING TAKE?
Orders are processed everyday, excluding major holidays.
2-3 WORKING DAYS (SWEDEN)
3-5 WORKING DAYS (EU)
3-8 WORKING DAYS (REST OF THE WORLD)
HOW CAN I TRACK MY ORDER?
YOU CAN TRACK YOUR ORDER BY VISITING THE FOLLOWING PAGE:
TRACK YOUR ORDER
DO YOU OFFER WORLDWIDE SHIPPING?
YES, WE OFFER WORLDWIDE SHIPPING.
RETURNS
HOW DO I INITIATE A RETURN?
RETURNS ARE INITIATED BY SENDING A EMAIL TO:
info@intentjewelry.com
WHAT IS THE RETURN WINDOW?
WITHIN THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL AND RETURN YOUR ORDER WITHIN 14 DAYS.
OUTSIDE THE EUROPEAN UNION, ALL PURCHASES ARE FINAL.
MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?
SHOULD YOU RECEIVE A DAMAGED PRODUCT, KINDLY REACH OUT TO US AT:
info@intentjewelry.com
WHEN DOING SO, PROVIDE YOUR ORDER NUMBER AND A PHOTOGRAPH OF THE DAMAGE. WE WILL ARRANGE TO SEND YOU A REPLACEMENT.
IS THERE A RETURN / EXCHANGE FEE?
THERE IS A RETURN SHIPPING FEE OF 100SEK, BUT EXCHANGING AN ITEM OR SIZE IS OFFERED AT NO ADDITIONAL COST.
PAYMENTS
WHAT PAYMENT METHODS DO YOU TAKE?
WE TAKE ALL THE MAJOR PAYMENT METHODS THAT ARE AVAILABLE AT YOUR LOCATION SUCH AS:
- VISA AND MASTERCARD
- AMERICAN EXPRESS
- APPLE PAY
- GOOGLE PAY
- KLARNA
AND MANY MORE.
DO YOU OFFER BUY NOW, PAY LATER?
YES, YOU CAN SELECT BUY NOW, PAY LATER AT CHECKOUT VIA PROVIDERS SUCH AS KLARNA OR SHOP PAY.
PRODUCTS
DO YOU OFFER WARRANTY?
OUR COMMITMENT TO QUALITY INCLUDES A LIFETIME GUARANTEE ON YOUR JEWELRY. THIS GUARANTEE COVERS BOTH MANUFACTURING AND MATERIAL DEFECTS FOR THE LIFETIME OF THE PRODUCT. PLEASE NOTE THAT THIS DOES NOT EXTEND TO NORMAL WEAR AND TEAR OR DAMAGE RESULTING FROM ACCIDENTS.
HOW DO I TAKE CARE OF MY JEWELRY?
TO ENSURE YOUR JEWELRY MAINTAINS ITS SHINE AND INTEGRITY, FOLLOW THESE SIMPLE CARE INSTRUCTIONS:
- KEEP JEWELRY DRY. AVOID CONTACT WITH WATER AND CHEMICALS.
- STORE SEPARATELY TO PREVENT SCRATCHES.
- CLEAN GENTLY WITH A SOFT CLOTH.
- TAKE OFF JEWELRY BEFORE PHYSICAL ACTIVITY.
- PUT JEWELRY ON AFTER APPLYING MAKEUP AND PERFUME.
WHEN BUYING A PENDANT DOES IT INCLUDE A NECKLACE?
Yes, each of our pendants includes a necklace.